Human Resources

Janie Ayala


OFFICE: (863) 425-1125 EXT 231

Human Resources Overview

The Human Resources Department works towards attracting, developing, and retaining a diverse and high-performing workforce. Through strategic partnerships and collaboration, they create a healthy, safe, and well-equipped work environment for employees, their families, departments, community partners, and the public. Their aim is to maximize individual potential, expand organizational capacity, and position the City of Mulberry as an employer of choice.


Promote Honesty, Integrity, and Trust: We honor our commitments and conduct business in a manner that promotes fairness, respect, honesty, and trust.

Celebrate Teamwork: We encourage the diversity of thoughts, experiences, and backgrounds and celebrate participation and partnership in all of our endeavors.

Focus on Our Customers: We have a passion for service and are committed to knowing our customers’ business, anticipating their needs, and exceeding expectations.

Produce Quality Results: We believe those we serve deserve excellent service, a safe, productive, and healthy work environment, and quality results.

Risk Management Overview

Risk management is the process of managing the risks associated with an organization's automobiles, properties, general liability, and personnel injuries. This involves implementing cost-effective insurance practices and claims management techniques.

Goals &



  • Establish, administer and effectively communicate sound policies, rules and practices that treat employees with dignity and equality while maintaining City compliance with employment and labor laws, City policies, and labor agreements.
  • Develop and maintain Human Resources job function procedures
  • Ensure that the employees in the Human Resources Department are given the tools, training and motivation to operate in the most efficient and effective manner.
  • Maintain a Human Resources annual calendar of major activities

Measurement of Achievement

  • Complete Standard Operating Procedures, developing one policy per month and post on Shared drive within one (1) week of finalization.
  • Meet with Department Heads as necessary to obtain feedback regarding Human Resources services annually.
  • Update documented guidelines for Human Resources job responsibilities within one (1) month of a major change.
  • Ensure that all employees attend at least one (1) training class regarding Human Resources issues.
  • Maintain the annual calendar on the shared drive and update it.


  • Automate the invoice processing for Life and Long Term Disability Insurance by utilizing the Benefits module in HTE Payroll system.
  • Work with ITS to develop a Human Resources information source on the City intranet.
  • Support Sustainability Initiatives by pursuing uses for green technology within the H.R. department.

Measurement of Achievement

  • Enter the data for Life and Long Term Disability Insurance into HTE by September 2010 to enable H.R. to self-bill.
  • Provide ITS with H.R. data monthly prior to Intranet go live in December 2009 and maintain the H.R. data weekly after go live through September 2010.
  • During H.R. Staff meetings discuss ideas for practical green technology applications in the H.R. office and track annual savings after implementation of each application by September 2010.


  • Utilize statistical reports and other sources to measure Human Resources recruiting metrics.
  • Implement creative methods to fill the human capital needs of the City in a manner that accommodates employees’ work/life balance.
  • Reduce voluntary turnover rates by improving the advertising/selection process and managing the current workforce resource.


  • Maintain a competitive Class and Compensation program
  • Maintain/revise Job Descriptions and create new ones as required
  • Maintain and revise the Personnel Policy Manual
  • Successfully negotiate the successor SEIU Blue Collar and White Collar Collective Bargaining Agreement and any collective bargaining agreements that may reopen during this fiscal year.
  • Train supervisors and management on the terms and conditions of the collective bargaining agreement.
  • Maintain Labor Management Committees


  • Obtain/maintain and administer high quality benefit programs for employees and provide excellent customer service.
  • Review options for cost containment in the Employee Health Plans, such as partial self-funding and disease management.
  • Enhance employees’ comprehension of benefits via educational programs
  • Expand the focus on employee health/wellness throughout the year.

The City of Mulberry is a Fair Housing Advocate.  If you feel you have been discriminated against, you may file a housing discrimination complaint at:1-800-669-9777 (Toll Free) or 1-800-927-9275 (TTY) or locally, Janie Ayala, Human Resources Director, at (863) 425-1125 or by email at

The City of Mulberry is an Equal Opportunity Employer. If you have any questions about equal employment opportunities or feel you may have been discriminated against, you may contact Janie Ayala, Human Resources Director, at (863) 425-1125 or by email at

The City of Mulberry is a Section 504/ADA Compliant Advocate.  If you feel you may have been discriminated against, you may contact Janie Ayala, Human Resources Director, at (863) 425-1125 or by email at


Documents & Policies

Light Duty Policy

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Cell Phone Policy

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Compensatory Time Policy

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Dependability Policy

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Employee Conduct Policy

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Personnel Manual

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